Returns portal Germany

Welcome to the returns portal of BogenSportWelt. Here you can easily prepare your return shipment.

How to return your items correctly:

Download our BSW-returns form and fill it in.
2. For returns within Germany, please have an automatic DHL return label generated for each of your parcels using the form and print it.
3. Pack the goods properly and enclose the completed BSW return form.
4. Attach the return label to the parcel.
5. Take the parcel to the nearest DHL post office.

Important:

1. Please contact us at support@bogensportwelt or at +49 3971 241960 before returning the goods.
2. If the goods are free of faults or defects, the legislator stipulates that the customer must bearthe costs of returns. For returns within Germany above a value of 20 euros, we offer you the DHL returns form, making the return free of charge for you. A subsequent refund of shipping costs cannot be provided.
3. Please send us smaller items with a value of less than 20 Euro such as gloves or strings in a stamped and padded envelope by normal mail. In this case you will have to pay the shipping costs.
4. Customers outside of Germany will have to return the goods at their own expense. Please contact us in case of bulky goods, we will then place a collection order with our logistics partner.
5. In case of a complaint, the return is of course entirely at our expense. Please contact us in advance!
6. Unfree shipments cause enormous costs, we therefore ask you not to use this shipping method, as these packages are generally not accepted and will be returned at your expense.
7. You will need a separate return label for each package of your return shipment. Please fill out the request as often as you have to send packages.

Here you can find our returns form: Retoureformular als PDF-Download

ou can choose between DHL and GLS.

DHL

Here you can find the DHL return label form for returns within Germany: Retoure

In case of multiple packages: Please note that each package requires a separately requested DHL return label.

GLS

Here you can find the GLS return label form for returns within Germany: GLS Retoure [externer Link - GLS]

In case of multiple packages: Please note that each package requires a separately requested GLS return label.